Hey, my name is
Ruhul
Kibria
Maruf
It support specialist
Years of experience
Projects done
Clients
My skills
IT Support & Service Desk
Microsoft & Enterprise Technologies
Networking & Systems
Ticketing & ITSM
Security & Automation
Mobile & Device Support
Education
2016-2020
Bachelor of computer science
American International University of Bangladesh
2023-2025
master of information tecnology (cybersecurity)
Macquarie University, Sydeney
2025
acs professional year program-ict
Qiba Sydney Campas
Certification
Gallery
About me
Ruhul Kibria Maruf
IT Support Specialist | Level 1 Support | Microsoft 365 | Active Directory |
Troubleshooting
IT Support professional with over 3 years of experience in providing Level 1 technical support and system troubleshooting,
expert in Microsoft 365 and Active Directory. Key achievements include achieving a 65% first-contact resolution rate for a user
base of 80–120 staff and reducing repeat incidents by 20% in dispatch systems and mobile apps. Seeking an IT Support
Specialist position at WAV Cabs, where I bring my technical support and troubleshooting skills to support your mission of
delivering reliable and efficient transportation services.
