IT Support professional with over 3 years of experience in providing Level 1 technical support and system troubleshooting,
expert in Microsoft 365 and Active Directory. Key achievements include achieving a 65% first-contact resolution rate for a user
base of 80–120 staff and reducing repeat incidents by 20% in dispatch systems and mobile apps. Seeking an IT Support
Specialist position at WAV Cabs, where I bring my technical support and troubleshooting skills to support your mission of
delivering reliable and efficient transportation services.